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Customer Interaction AnalyticsFind More Great ContentRadial + Calabrio: A Sentiment Analysis Success Story
Radial needed a better analytics platform to deliver more usable insights to internal agents and clients. The Solution? Calabrio ONE.
In this video, Radial employees, Nicole Price and Robin Gomez, discuss their WFO must haves and share how Calabrio has helped them break down data silos and drive more positive, more supportive conversations with customers with the help of sentiment analysis.
Curious how Radial used Calabrio ONE Cloud to drive a sophisticated analytics program? Check out the full case study.
Magnus Geverts is the Vice President of Product Marketing at Calabrio. He has over two decades of experience in the workforce engagement management and customer service space, working in a mix of roles and departments across the world: from R&D to consultancy to his role as Chief Business Development Officer at Teleopti. Today, he oversees Calabrio’s product go-to-market efforts. Magnus works closely with product line managers who shape the roadmap and strategies for the full Calabrio suite and oversees the product marketing team to offer software that enables users, engages frontline employees and elevates the end-customer experience.
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