Press Releases | Calabrio

Press Releases

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Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionize the Customer Experience


Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionize the Customer Experience Minneapolis, MN — January 9, 2024 — Calabrio, today announced their acquisition of Wysdom, the leading experts in AI (Artificial Intelligence) and virtual agent performance solutions. This acquisition will accelerate Calabrio’s strategy to help customers leverage AI and ML (Machine Learning) to maximize agent engagement, productivity, and [...]

January 9, 2024


Calabrio Unveils Middle East Cloud with AI-powered Interaction Analytics


Calabrio Unveils Middle East Cloud with AI-powered Interaction Analytics Minneapolis, MN — December 19, 2023 — Today marks a significant milestone in Calabrio’s commitment to the Middle East region with the introduction of AI-Powered Interaction Analytics on a public cloud infrastructure within the region. This offering is intricately designed to cater to the specific requirements of [...]

December 19, 2023


Calabrio ONE Awards Celebrate Customers Elevating Their Contact Center Operations


ONE Awards Winners Announced and Celebrated Onstage at Calabrio Customer Connect (C3) Calabrio ONE Awards Celebrate Customers Elevating Their Contact Center Operations Minneapolis, MN — October 24, 2023 — Calabrio, the workforce performance company, has announced the winners of its annual ONE Awards. Now in its seventh year, the awards acknowledge and celebrate Calabrio customers [...]

October 24, 2023


Calabrio Customer Connect (C3) 2023 Activates Contact Centers of Today for an AI-Empowered Future


Calabrio Customer Connect (C3) 2023 Activates Contact Centers of Today for an AI-Empowered Future Annual Conference Welcomes Customer Service Community to Calabrio’s Home of Innovation and Customer Success Minneapolis, MN — October 23, 2023 — Calabrio, the workforce performance company, the workforce performance company, is hosting customers, partners, and industry leaders at Calabrio Customer Connect [...]

October 23, 2023


New Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate


New Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate A Global Study of Contact Center Leaders Explores the Role of Artificial Intelligence in Activating the Agent of the Future Minneapolis, MN — September 21, 2023 — Calabrio, the workforce performance company, has released its annual analysis of the contact center [...]

September 21, 2023


Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management


Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management Industry Report Ranks Calabrio as an Overall Agent Management Leader and a Product Experience Leader Minneapolis, MN — September 14, 2023 — Calabrio, the workforce performance company, has been named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management. The [...]

September 14, 2023


Calabrio Welcomes Dillon Nugent as Chief Marketing Officer


Calabrio Welcomes Dillon Nugent as Chief Marketing Officer Executive Leadership Expansion Highlights Dedication to Customer-Centric Growth Minneapolis, MN — August 10, 2023 — Calabrio, the workforce performance company, has appointed Dillon Nugent as Chief Marketing Officer (CMO). With more than 25 years of experience in marketing leadership roles, Nugent brings a wealth of expertise in [...]

August 10, 2023


Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week


Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week Significant resource planning efficiencies help European customer service outsourcer release valuable time back into customer care London, UK — July 19, 2023 — Calabrio, the workforce performance company, has announced that Ascensos is using Calabrio ONE to schedule 2,500 [...]

July 19, 2023


Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards


Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards Minneapolis, MN — June 21, 2023 — Calabrio, the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. The CCW Excellence Awards recognize the most innovative [...]

June 21, 2023


The Contact Company Selects Calabrio WFM to Power BPO Operations


The Contact Company Selects Calabrio WFM to Power BPO Operations Merseyside based contact centre with 1500 people chooses technology to support ambitious growth plans London, UK — June 8, 2023 — Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the [...]

June 8, 2023


Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation


Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation Expansion of Leadership Accelerates Development and Delivery of Products for Customer Success Minneapolis, MN — May 23, 2023 — Calabrio, the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI) solutions and customer-centric [...]

May 23, 2023


Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth


Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth Calabrio bolsters executive team for evolving contact center landscape Minneapolis, MN — April 24, 2023 — Calabrio, the workforce performance company, today announced the appointment of Todd Laddusaw as its new Chief Financial Officer. Laddusaw brings over 20 years of financial leadership at [...]

April 24, 2023


CALABRIO ONE NOW FULLY INTEGRATED WITH GENESYS CLOUD CX™


CALABRIO ONE NOW FULLY INTEGRATED WITH GENESYS CLOUD CX™ True-cloud, workforce-performance leader combines WEM suite with Genesys Cloud CX™ to give customers a more flexible, feature-rich solution Minneapolis, MN — April 12, 2023 — Calabrio, the workforce performance company, today announced the full-suite integration of Calabrio ONE to Genesys Cloud CX™. Launching this integration makes [...]

April 12, 2023


Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity


Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity Tenured AI and ML research and innovation teams continue to develop offerings that reinforce agents’ value as brand guardians Minneapolis, MN — April 6, 2023 — Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, [...]

April 6, 2023


Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution


Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution Cloud Contact Center Leaders Collaborate to Empower Agents and Elevate the Customer Experience Minneapolis, MN — March 27, 2023 — Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives [...]

March 27, 2023


Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service


Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service Minneapolis, MN — February 8, 2023 — Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 [...]

February 8, 2023


Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth


Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth Minneapolis, MN — January 17, 2023 — Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company [...]

January 17, 2023


Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives


Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives Calabrio continues to attract top-tier talent as the cloud contact center landscape evolves Minneapolis, MN — October 25, 2022 — Calabrio, the workforce performance company, has hired Daniel Maier as chief revenue officer and Ryan Toben as [...]

October 25, 2022


Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers’ Success


Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers' Success Dave Orstad joins Calabrio’s executive team to lead global initiatives in professional services and customer support Minneapolis, MN — October 18, 2022 — Calabrio, the workforce performance company, has hired Dave Orstad as SVP professional services [...]

October 18, 2022


Contact Centers and Brands “Power UP!” at Calabrio Customer Connect 2022


Contact Centers and Brands “Power UP!” at Calabrio Customer Connect 2022 Annual action-packed conference is back live and in-person after a two-year virtual hiatus Minneapolis, MN — September 27, 2022 — Calabrio, the workforce performance company, welcomes customers to Calabrio Customer Connect (C3) in-person in Orlando, Florida, after two years of virtual events. The annual [...]

September 27, 2022


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