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    • ANALYTICS

    There’s a gold mine of customer interaction data hidden within the conversations happening every day in the contact center. Check out the resources below to learn how analytics can help you uncover valuable customer insights and voice-of-the-customer data.

    Featured Posts

    A GUIDE TO CUSTOMER INTERACTION ANALYTICS

    A Guide to Customer Interaction Analytics
    Announcing the Winner of the C3 2020 Analytics Awards Program

    How to Create an Effective Scorecard for Remote Agent Activity

    GETTING TO WHY: HOW RADIAL USED ANALYTICS TO REMOVE “POWERLESS” PHRASES FROM ITS CX

    Getting to Why: How Radial Used Analytics to Remove “Powerless” Phrases from its CX

    9 Ways Call Center Data Can Improve Customer Engagement

    AI IN CUSTOMER SERVICE: MORE THAN JUST CHATBOTS

    AI in Customer Service: More than Just Chatbots

    VISUALIZING CALL CENTER ANALYTICS TOOLS IN ACTION [INFOGRAPHIC]

    Visualizing Call Center Analytics Tools In Action [Infographic]

    A GUIDE TO CALL CENTER SENTIMENT ANALYSIS & MEASUREMENT

    A Guide to Call Center Sentiment Analysis & Measurement

    More Resources

    ENJOY A SLICE OF CUSTOMER DATA ANALYTICS PIE

    Enjoy a Slice of Customer Data Analytics Pie

    REDEFINE THE CUSTOMER JOURNEY WITH CALABRIO ANALYTICS

    Redefine the Customer Journey with Calabrio Analytics

    THE CONTACT CENTER (AND ITS ANALYTICS) ARE THE CORE OF ANY TRULY CONNECTED ENTERPRISE

    The contact center (and its analytics) are the core of any truly Connected Enterprise

    HOW SALES AND MARKETING CAN USE INTERACTION ANALYTICS

    How Sales and Marketing Can Use Interaction Analytics

    EVOLVING WORLD OF WORK: TOP 3 CALL CENTER INSIGHTS TO TRACK

    Evolving World of Work: Top 3 Call Center Insights to Track

    WHY DESKTOP ANALYTICS IS A MUST FOR WORK-FROM-HOME EMPLOYEES

    Why Desktop Analytics Is a Must for Work-From-Home Employees

    Getting to Why: How Superior Propane Increased Customer Retention by Extinguishing Contact Center Process Challenges

    Getting to Why: How Superior Propane Increased Customer Retention by Extinguishing Contact Center Process Challenges

    WELCOME TO THE NEW WORLD OF SELF-SCHEDULING FOR FRONTLINE EMPLOYEES

    Welcome to the new world of self-scheduling for frontline employees

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