Extending Calabrio WFM beyond
the Contact Centre
the Contact Centre
Virtual Customer Connect
Thursday 12 September 2024
11:00 – 12:30 BST
Join us for our EMEA Virtual Customer Connect, focusing on why and how to utilise Calabrio WFM for scheduling and forecasting demand beyond traditional contact centres.
This event is designed to meet our customers’ rising demand for effective WFM strategies in back-office operations and branches, such as claims processing, transaction management, underwriting, and in-person services at stores and branches. Gain insights into best practices, latest functionality and network with fellow Calabrio customers to maximise your use of the Calabrio ONE suite.
Secure your place and discover how extending Calabrio WFM beyond your contact centre can deliver operational efficiency and transform customer experience!
Speakers
Tomas Taesler
Product Management, Calabrio
Arjan Speksnijder
Solution Consultant, Calabrio
Nick Brook
Senior Consultant, Calabrio
Paul Stemp
Manager, Customer Success Management, Calabrio
Agenda
11.00 AM BST Welcome and introduction – Paul Stemp
11.10 AM BST Latest product capabilities for back-office users – Thomas Taesler
11.30 AM BST Q&A open session – Nick Brook
11.40 AM BST Use cases and demonstrations – Arjan Speksnijder
12.00 PM BST Group discussion with consultants
12.25 PM BST Key takeaways – Paul Stemp
12.30 PM BST Close
Register for the Virtual Customer Connect
EXTENDING CALABRIO WFM BEYOND THE CONTACT CENTRE