EMEA Virtual customer connect | Calabrio

Extending Calabrio WFM beyond
the Contact Centre

Virtual Customer Connect

Thursday 12 September 2024
11:00 – 12:30 BST

Join us for our EMEA Virtual Customer Connect, focusing on why and how to utilise Calabrio WFM for scheduling and forecasting demand beyond traditional contact centres.

This event is designed to meet our customers’ rising demand for effective WFM strategies in back-office operations and branches, such as claims processing, transaction management, underwriting, and in-person services at stores and branches. Gain insights into best practices, latest functionality and network with fellow Calabrio customers to maximise your use of the Calabrio ONE suite.

Secure your place and discover how extending Calabrio WFM beyond your contact centre can deliver operational efficiency and transform customer experience!

Speakers

frame-1000002370

Tomas Taesler

Product Management, Calabrio

frame-1000002371

Arjan Speksnijder

Solution Consultant, Calabrio

frame-1000002373

Nick Brook

Senior Consultant, Calabrio

paul

Paul Stemp

Manager, Customer Success Management, Calabrio

Agenda

11.00 AM BST Welcome and introduction – Paul Stemp

11.10 AM BST Latest product capabilities for back-office users – Thomas Taesler

11.30 AM BST Q&A open session – Nick Brook

11.40 AM BST Use cases and demonstrations – Arjan Speksnijder

12.00 PM BST Group discussion with consultants

12.25 PM BST Key takeaways – Paul Stemp

12.30 PM BST Close

Register for the Virtual Customer Connect

EXTENDING CALABRIO WFM BEYOND THE CONTACT CENTRE

Start typing and press Enter to search

Send this to a friend