Building a Business Case for Contact Center Technology

A PROVEN FRAMEWORK TO GAIN BUY-IN AND BUILD MOMENTUM FOR TECH-DRIVEN TRANSFORMATION

Delivering a next-gen customer experience demands transformational technology change in the contact center. But selecting the right contact center tech platform is just the first step of that transformation—the bigger challenge is overcoming inertia to build momentum behind new contact center technology.

This guide is there to help you. It provides a framework that empowers champions for change to build an outcome-centric, evidence-based business case—and turn that business case into an emotionally compelling story—to kickstart the transformation.