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The Eighth Time is the Charm: Calabrio Again Named a Top Workplace in Minnesota by the Star Tribune
Read MoreIf the past 18 months has taught us anything, it is that almost everything can change in a matter of days, let alone 365. So, I am ecstatic to say that something that has not changed is Calabrio’s dedication to creating an employee-centric workplace. And I’m very proud that the Star Tribune has named Calabrio […]
The contact center (and its analytics) are the core of any truly Connected Enterprise
There’s no denying the contact center has emerged as the company hub that best captures and understands true voice of the customer (VoC) insights. After all, that’s where customers direct their real-time product and service questions, concerns and reactions. That’s why even decisions made outside of the contact center tend to manifest directly from the [...]Read More
The Connected Enterprise: 3 ways to turn theory into practice
In our first two blogs in this series, we set out to define what it really means to be a Connected Enterprise, identifying the top three characteristics that all connected organizations share. We discovered how Connected Enterprises enjoy far higher levels of workforce and customer engagement than their peers. At the same time, they share [...]Read More
What’s stopping you from becoming a Connected Enterprise?
In our last blog, we established what it means to be a Connected Enterprise and the benefits such connectedness brings. We then discovered how everyone gains, from employees to customers. We learned how the secret to success lies in promoting a Connected Enterprise ethos that enables everyone, regardless of department, function or job role, to [...]Read More
Crunching the numbers: Reveal the ROI of switching to intelligent, automated WFM
Read MoreMeasuring the return of investment for any application can be a tricky endeavor. It starts with an agreement on the organizational vision—what are you working to achieve? The touchpoints that you create along the customer journey can help clarify this vision – but then you’ll also need the data to back it up. When looking […]
What’s Next for Contact Centers That Moved to the Cloud During the Pandemic?
The COVID-19 health crisis has accelerated digital transformation like never before. Contact centers too have reached an important turning point as organizations rely on them to nurture customer relationships and support an evolving work-from-home environment. Agility is the name of the game and has prompted a widespread move to the cloud. When Calabrio surveyed 273 [...]Read More
Plotting the right (Green)Path: Calabrio Customer is a Finalist in the 2021 ICMI Global Contact Center Awards
Leadership has certainly had its challenges this past year—as face-to-face meetings have been replaced with virtual interactions and team camaraderie turned into sending emojis over chat. Albeit the hurdles, we’re proud to announce one of these leaders has been recognized by ICMI as a stand-out manager. David Flores from GreenPath Financial Wellness is named a [...]Read More
When Plan Meets Reality: Calabrio Named a Visionary for the Fifth Consecutive Year in the 2021 Gartner Magic Quadrant for Workforce Engagement Management (WEM)
There’s something to be said for planning ahead. But no one was planning for a pandemic. Or were we?  On the surface, Calabrio and our customers were planning for a continued shift to a hybrid workforce, more agent autonomy and flexibility in scheduling. We were planning for a cloud-first infrastructure that would enable fast scalability, [...]Read More
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