Nearly 50 Customers Share Successes and Strategies at the Calabrio Customer Connect Conference

Calabrio Customer Connect (C3) starts today, and we couldn’t be more excited. Nearly 50 customers, including Avant, Pacific Life and Rackspace, are sharing their Calabrio ONE successes and strategies, making this one of the most well-attended and informative C3 events ever.

And that’s just the beginning. Calabrio President and CEO Tom Goodmanson, along with the always entertaining Shep Hyken, Chief Amazement Officer at Shepard Presentations, will be delivering keynotes, discussing the latest trends in customer experience intelligence and how to maximize your investment in customer service technology. Shep is one of the leading voices in customer service, guiding clients in building loyal relationships with their customers and employees.

Innovation on Display

On the product side, we’ll be showcasing some new product integrations and innovations in agent and customer engagement, including:

• The Calabrio ONE Experience– Calabrio customers will demo how they are taking advantage of the analytics-fueled, modern user experience of Calabrio ONE v11, which better reflects the way people process large amounts of complex information. Based on a vertically oriented media player that aligns with how we consume information today, the design puts critical customer insights at users’ fingertips.
• Calabrio ONE Smart Integrations – Just four months after our acquisition of Teleopti, Calabrio and Teleopti customers can experience synchronized tools and integrated dashboard features in the Calabrio ONE suite. These smart integrations provide a single point of access to critical capabilities across both platforms, empowering users to act on data and insights in the call center more quickly and with less effort.
• Self-Scheduling– A completely new capability from Calabrio, Self-Scheduling enables employees to change their own schedules if staffing requirements set by resource planners allow it. Self-Scheduling creates a more desirable workplace by empowering employees to be involved in scheduling processes related to lunch, breaks and other activity requests—without impacting customer service levels.

For Teleopti Customers

Teleopti customers attending their first C3 will find a wealth of content on the Teleopti and Calabrio platforms. Sessions focused on products and best practices, as well as the ability to connect with company and platform experts, will help Teleopti customers become familiar with the Calabrio ONE platform and begin taking advantage of the synergies between the products. Sessions will include contact center spotlights with customers, hands-on workshops, breakout sessions on WFM-specific topics and product update sessions.

Don’t Miss!

With all the great sessions going on, be sure you don’t miss:

• An expanded “Ask the Experts” program that delivers more opportunities for attendees to meet privately with product and services experts to get specific questions answered.
• Networking opportunities such as a “Women in Customer Experience” breakfast and a networking lunch focused on industries and product interest.
• The “Build a Bike” community-giving opportunity, where Calabrio and conference attendees can build bicycles for the Boys & Girls Club of San Antonio. The goal is to donate 12 Huffy Green Machines to promote healthy activities for kids.

Calabrio Customer Connect 2019 is the perfect opportunity for Calabrio and Teleopti customers to meet our team and each other, to experience the first smart integrations between our technologies, and to gain insight and provide input as we build a powerful new solution that includes the best of both product sets. We look forward to meeting you over the next few days!

Calabrio 

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. For customers and partners.