Every contact centre leader wants to know, “Is my data safe in the cloud?” The answer is, “Yes.” The security of our cloud infrastructure exceeds that of traditional on-premises systems. Our software automatically encrypts of all your data—while it’s in use, in transit and in storage. Even in the unlikely event that an unauthorised user acquired some of your data, sophisticated encryption techniques would render it useless to them. Moreover, Calabrio leverages built-in security mechanisms in the cloud to ensure data confidentiality, integrity and availability. Learn more about our commitments to Information Security.

Compliance doesn’t have to be a thorn in the side of contact centre management. Calabrio’s powerful analytics engines give managers an intelligent eye on every customer interaction. See script compliance trends. Get alerts when agents say something they shouldn’t—or when customers threaten escalation or litigation. Our technologies drive a smarter approach to compliance, enabling proactive issue resolution and agent coaching, while delivering assurance that agents are staying on script.

Calabrio offers both manual and automated pause and resume features to help contact centres to capture the information they need to drive consistently outstanding customer experiences, while ensuring no sensitive information is ever recorded. Our intelligent software responds in real-time to customer language and agent actions, eliminating human error without slowing down agent workflows. Contact centres can support PCI compliance efforts while protecting their valued customers and their invaluable reputation.