Calabrio (UK) – Contact Centre Workforce Optimisation

Maximise agent engagement, exceed customer expectations, and boost efficiency. Calabrio accelerates workforce performance across your contact centre and sparks customer-centric service and brand loyalty.

Maximise agent engagement, exceed customer expectations, and boost efficiency. Calabrio accelerates workforce performance across your contact centre and sparks customer-centric service and brand loyalty.

Steadfast Protection That Elevates Your Brand

Calabrio is your trusted ally for delivering unrivaled customer support. Transform your contact centre into a fortress of brand guardians with workforce performance software that empowers employees and delivers AI-fueled business intelligence across the company.

Modern Contact Centres Choose Calabrio

4.5 out of 5

Gartner Peer Insights

4.2 out of 5

G2

4.3 out of 5

Capterra

Drive Lasting Loyalty with Calabrio ONE

Calabrio ONE gives you the power to engage agents and satisfy customers—anytime, anywhere. The only suite of its kind on the market, Calabrio ONE simplifies operations, improves agent performance, and elevates customer experiences. It captures and connects all your contact centre data in a single interface with embedded analytics so you can quickly turn insights into revenue-boosting action.

Powerful Brands Trust Calabrio

Calabrio Fuels Your Opportunities

Your success is our success. We know contact centre interactions are a core brand experience. That’s why we put agents at the heart of our solutions. But to excel, contact centres need the right technology. They need Calabrio.

Calabrio empowers your workforce to defend your brand and encourages upskilling across the contact center. With flexible, rapid-deployment cloud solutions, Calabrio sets your contact centre up for success—now and in the future.

Calabrio Fuels Your Opportunities

Your success is our success. We know contact centre interactions are a core brand experience. That’s why we put agents at the heart of our solutions. But to excel, contact centres need the right technology. They need Calabrio.

Calabrio empowers your workforce to defend your brand and encourages upskilling across the contact center. With flexible, rapid-deployment cloud solutions, Calabrio sets your contact centre up for success—now and in the future.

Customers Say It Better Than We Can

“The flexibility and mobility of Calabrio has enabled us to expand operations to meet an international audience, as well as schedule a global, remote agent workforce.”

“We have achieved so much over the past year and we couldn’t have done it without Calabrio.”

“[Calabrio’s] tools are easy to use and logical to navigate. [They’ve] helped us elevate our contact centre performance to a much higher level.”

Can’t-Miss Content to Help You Succeed

State of the
Contact Centre 2023

How to activate the agent of an AI-fueled future? 400 contact centre managers share their actions, plans, and predictions.

Agent Management
Buyers Guide

Ventana Research names Calabrio a Leader for Agent Management, top 3 in 6 categories, and #1 for Usability and Reliability.

Value Realization
Toolkit

Essential resources to help you achieve more—and regret less—with the right contact centre technology investments.

State of the
Contact Centre 2023

How to activate the agent of an AI-fueled future? 400 contact center managers share their actions, plans, and predictions.

Agent Management
Buyers Guide

Ventana Research names Calabrio a Leader for Agent Management, top 3 in 6 categories, and #1 for Usability and Reliability.

Value Realization
Toolkit

Essential resources to help you achieve more—and regret less—with the right contact centre technology investments.

Build a Better Contact Center

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