Health of the Contact Centre
A 2017 survey of over 1,000 agents in the U.K. and the U.S.
Download The Health of the Contact Centre: Agent Well-Being in a Customer-Centric Era report to learn the opinions of over 1,000 contact centre employees in the U.K. and the U.S., the confidence they have in succeeding at their jobs, the challenges they face and how they believe technology will dictate the future of the contact centre.
RESEARCH REPORT
State of the Contact Center 2021: Cloud is here. What’s next?
The modern multi-channel contact center has entered a Cloud-Smart Era.
Webinar On-demand
Building a Cloud-First Approach to
the Modern Contact Centre Experience
the Modern Contact Centre Experience
From elevating customer experience to enhancing employee engagement through analytics, watch the webinar on-demand and watch as we demystify cloud technology
Guide
The world of remote work has taken on a new meaning. Meet the new challenges that contact centers face in maintaining excellent customer service.
